A whole range of examples come to mind when people think of chatbots (not all of them are positive, we know). We believe in bots that offer a humanlike experience, with all the benefits of conversational AI.
1. They are your brand ambassadors
A conversational bot will have a name, a face, and a character you provide. All of these characteristics will be in line with your business’ tone, voice, and personality. You can have the bot reflect your company’s culture, values, and language – and give your business an identity that your customers can relate to.
Pro Tip: Give your bot a name, and make sure your bot can explain and talk about it. It’s the humanlike (and fun) thing to do, showing that your bot isn’t a fancy IVR system.
2. They communicate in a humanlike way
3. They are available 24/7
4. They provide consistent answers
5. They help you gain insights and collect data
A conversational bot remembers the conversation it’s having. That means you have a record of all the conversations your customers have with the bot, in one place.
That includes for example, the questions the bot asks, their information and email addresses or what they were looking for in your shop.